Return policy

At X4Plan, customer satisfaction is our priority. Therefore, we offer a transparent and fair return policy for our digital products (management spreadsheets). Please read the terms and conditions below carefully:

1. Products Eligible for Return

This policy applies exclusively to digital products available for download on our website, such as management spreadsheets. Consulting services, customizations, and other services are not eligible for returns or refunds.

2. Deadlines for Refund Requests

Customers may request a refund within 7 calendar days after the date of purchase, in accordance with the Consumer Protection Code (Art. 49), provided that the following criteria are met:

• The customer must provide proof of purchase.

• The request must be sent to our support via email [insert support email].

• The product cannot have been widely used or shared.

3. Accepted Reasons for Refund

We accept refund requests in the following cases:

• Technical issues with the spreadsheet that prevent its proper use and that cannot be resolved by our support team.

• Purchase error (example: duplicate purchase).

4. Refund Process

• The request will be analyzed within 5 business days.

• If approved, the refund will be processed using the same payment method used.

• The refund time will depend on the card operator or financial institution.

5. Contact

To request a refund or clarify any doubts, please contact our support team via email at contato@x4plan.com.br .

🔹 Always have the support of X4Plan, the largest creator of management controls and customized automatic intelligent spreadsheets.